Frequently Asked Questions (FAQ):
Here we've compiled answers to our most Frequently Asked Questions. If you want more information on any topic, please call Customer Service toll-free at (855) 825-8242).
Frequently Asked Questions (FAQ):
Every order you place with PromoCloseouts comes with the most comprehensive product safety and social compliance protection available in our industry. We maintain over $2 million in product liability coverage on the products we sell. Our insurance certification is available upon request. We also require the most extensive indemnification certification from the manufacturers of our products for each of our clients. We will not put an order into production without certified compliance with all federal, state and local product safety laws. We work with the most trusted domestic and international product safety testing facilities. Product testing is available upon request, with costs absorbed by the Client. We recommend product testing where appropriate, based on the target recipients of each product, and the composition and decoration used on the product. In addition, we lead the industry in social compliance. We are active members of the Fair Labor Association (FLA), and maintain a regional and international auditing network for workplace safety at the point of manufacture for our products.
You may add, change or delete items from an order prior to it being produced; call or email Customer Service for assistance. You will be responsible for any costs incurred after the order is placed. Once production has started, you will be responsible for the full purchase amount. Production will not begin until we?ve received your proof approval.
Yes; please request a sample directly from the product detail page under the product image. Please note that samples are intended for clients evaluating a product for a planned future purchase. They are not intended for personal use. Some samples will have a random imprint; others will be imprint-free. Some samples are for review only, and are thus non-functioning. Samples may not be available for all products. More costly samples may require a refundable deposit. Your sample will be mailed to the shipping address you provided during your PromoCloseouts.com registration. If you are already working with a PromoCloseouts Account Executive, your request may be forwarded to him or her for fulfillment. If you have questions about our free sample program, please contact Customer Service.
Yes. You can typically imprint 1-4 (or more) colors per location, but a 1-2 color screen print is most economical. You can typically embroider up to 9 colors per location. Full Color process imprinting is available on some products for photos and full color artwork. PromoCloseouts will help you determine the best imprint method for your objective and budget. The product detail page shows the most popular imprinting options; contact Customer Service if you require more options than shown on the product detail page.
Tone-on-tone printing is a subtle method of imaging. The term refers to printing a color on top of the same or very similar color (i.e. the same "tone"). For example, black ink printed on a black piece of fabric (or any color printed on the same color of paper or fabric). It can be an attractive and contemporary look, but will not be suitable for all products. Contact Customer Service for assistance.
We may be able to secure a pre-production sample printed with your artwork before you commit to a full order. Contact Customer Service for pre-production sample fees and timelines.
PromoCloseouts extends credit to some online customers upon a credit review. If you need to receive your order by a specific date, we suggest paying by credit card. The PromoCloseouts Credit approval process may take up to five business days, and thus may delay production of your order. To apply for credit, your initial order must total at least $1,000, and you will need to submit a credit application.
PromoCloseouts? terms of sale are Net 10. A finance charge of 1.5% per month (which is an ANNUAL PERCENTAGE RATE of 18%) will be added to accounts over 30 days.
Credit is not extended to: any business in existence 18 months or less, individuals, independent agents (such as insurance and real estate agents), non-commercial customers (such as non-profit organizations, churches, reunions, political candidates) and International customers (billing address outside U.S.)
If you are requesting in-house credit for a first order, production will not begin until credit is approved. If you already have a credit account with HALO, you will be invoiced after the order ships.
Likely yes, depending on the product, which factory is decorating it and your ship to country. Contact Customer Service for details.
Yes. Drop shipments can be made to multiple locations for a small fee. Contact Customer Service.
Yes. Due to our extensive network of Account Executives, we are a registered reseller in all states that collect sales tax. We must therefore collect appropriate state, county and/or city sales/use tax for your "Ship To" address (other than addresses in Delaware, Montana, New Hampshire and Oregon).
You may request a rush service on an order. Rush service production times and charges vary per product ordered. Contact Customer Service for more information.
You will receive a proof via email prior to the order being produced. We will require your approval via email or fax before putting your order into production.
Closeouts offer fabulous, limited-time discounts available only while supplies last. Product cannot be reserved at our factories until you have placed your order and HALO has confirmed with the factory that the product is available in the quantity you require. We strive to keep online Closeout availability updated online, but are not able to guarantee stock availability.
During checkout, the site will provide you an estimate for Shipping and Handling charges. This estimate will be close to the final shipping charge. Final charges will be calculated by UPS based on the final weight and carton dimensions of your order. Note that for bulky or oversize items (such as sport water bottles), the final Shipping and Handling fee may be more than the estimate provided during checkout due to oversize shipping cartons.
In many cases, no, you will not be charged a setup charge for an exact repeat order. In some cases, there will be a small fee for the setup on a repeat order.
During checkout you will have the opportunity to tell us that your order is tax-exempt. However, HALO (our parent company) must have your current tax exempt certificate on file to begin production. If HALO does not have a current certificate on file, please fax or email your tax exempt certificate to Customer Service by 1) replying to the order confirmation email and attaching the file, or 2) faxing the document to Customer Service and referencing your order number.
Immediately after you place your order online, you will receive an automated confirmation email from the site. Please keep in mind that sales tax and Shipping and Handling fees are estimated at this point in the process. If you have artwork that you did not upload to the site during the ordering process, you may simply reply to the order confirmation email, attach your art, and send. (Our email system accepts messages up to 10 MB; if your email is larger, please contact Customer Service for an alternative delivery method.)
Shortly thereafter during business hours, two separate sets of activities will occur simultaneously. A Customer Service Representative will review your order, dates and artwork, and contact you with any questions. Around the same time, your order will be submitted to the factory, at which time you will receive a second order confirmation via email. It will look different from the one you initially receive from the website, as it will come from a different system. Please note that our suppliers? stock/inventory availability will directly affect the production and shipping time for your order.
Our Customer Service team will then email a proof to you. Once we receive your approval of the proof via email or fax, as well as approval for your selected payment option, we will submit your order to production. No order will go into production without your approval, so rest assured you?ll be able to get any questions or concerns answered before then.
After your order ships, we will send you an invoice via email. This will show you the final order total, including the final sales tax and Shipping & Handling calculations. If you paid via credit card, we will charge your credit card at this time.
Each product has a unique set of standard imprint colors. We may also be able to match a PMS (Pantone® Matching System) color. If the product detail page asks you for a PMS color, any extra change will be denoted on the page. If you don?t see an option for PMS color match on a given product, contact Customer Service to determine availability on your selected product and any associated charges.
Our standard carrier is UPS. We offer Ground, Next Day Air Saver and 2nd Day Air. If you require additional options, contact Customer Service. If you prefer to use your shipping account, you may provide Customer Service with your shipper and account number.