Frequently Asked Questions (FAQ):

Here we've compiled answers to our most Frequently Asked Questions. If you want more information on any topic, please call Customer Service toll-free at (855) 825-8242).

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Frequently Asked Questions (FAQ):

Immediately after you place your order online, you will receive an automated confirmation email from the site. Please keep in mind that sales tax and Shipping and Handling fees are estimated at this point in the process. If you have artwork that you did not upload to the site during the ordering process, you may simply reply to the order confirmation email, attach your art, and send. (Our email system accepts messages up to 10 MB; if your email is larger, please contact Customer Service for an alternative delivery method.)

Shortly thereafter during business hours, two separate sets of activities will occur simultaneously. A Customer Service Representative will review your order, dates and artwork, and contact you with any questions. Around the same time, your order will be submitted to the factory, at which time you will receive a second order confirmation via email. It will look different from the one you initially receive from the website, as it will come from a different system. Please note that our suppliers? stock/inventory availability will directly affect the production and shipping time for your order.

Our Customer Service team will then email a proof to you. Once we receive your approval of the proof via email or fax, as well as approval for your selected payment option, we will submit your order to production. No order will go into production without your approval, so rest assured you?ll be able to get any questions or concerns answered before then.

After your order ships, we will send you an invoice via email. This will show you the final order total, including the final sales tax and Shipping & Handling calculations. If you paid via credit card, we will charge your credit card at this time.